"Unless this new retail giant proves that it's capable of creating stronger customer connections, there will be no real value to this merger" (William J. McEwen, Gallup Management Journal) "As a retailer, we really have not grown at all for the last 35 years" (Alan Lacy, Vice Chairman of SHC, Ex-Chairman of Sears) "The idea is to form "one great culture" (Edward Lampert, Chairman of SHC, Ex- Chairman or Kmart)