THE ROLLING RIVER CASINO CASE STUDY Gary Molotov, General Manager (GM) of the Rolling River Casino, was preparing for a major strategy meeting with several of his staff. Since assuming the position of general manager two months ago, he had constantly been operating in crisis mode. His first task upon arriving had been to hire a Director of Finance. The previous one had quit the week before he had arrived. It had taken him almost a month to find the right person. He had spent the last few weeks reviewing the records of the casino for the last two years. He was concerned about some of the trends he had discovered, but he wanted input from his management people before he made any decisions. A knock at the door announced the arrival of four of his managers: Frank Dollar, the Director of Finance; Sam Suspicious, Head of Security; Patty Small, Director of Personnel, and Cary Mall, the Cage Supervisor.
