"Office Procedures and Customer Service" is the second book in the "Janitorial Made Simple' series. This book will help you to provide high-quality and expert janitorial and maintenance services to your clients. You will learn how to:
--Focus on the administrative inner-workings of your business
--Implement operational and reporting procedures
--Maintain quality control and financial record-keeping
--Build quality control strategies
--Improve customer satisfaction and fulfill service requests
--Provide excellent customer service
