- NEW! Chapter devoted to cross-cultural communication promotes understanding of care in a diverse workplace
- NEW! Chapter on diseases and disorders discusses communication with patients experiencing specific physical and mental illnesses and disorders.
- NEW and UNIQUE! Words at Work dialogue boxes demonstrate actual conversations between healthcare workers and clients.
- UPDATED! Content reflects the most current communication tools for the modern healthcare setting.
- NEW! Full-color design and art program promote engagement.
- NEW and UNIQUE! Communication Guidelines boxes direct you to best practices for the effective exchange of information.
- NEW! Additional Taking the Chapter to Work case studies demonstrate real-life communication pitfalls and successes.
