Samuel Weeks had an epiphany one rainy afternoon in the unlikeliest of places: a city bus. 'The days are long, but the years are short,' was realized. 'Time is passing, and I'm not focusing enough on the things that really matter.' In that moment, it was decided to dedicate time to develop this Service Operation book.
In this lively and compelling book, Weeks chronicles the Service Operation results spent test-driving the wisdom of analytics about how to be more successful with Service Operation. Among other things, finding the most influential technologies and applications that shape Service Operation goals, and the very things that make the biggest difference. PLUS, INCLUDED with your purchase, are real-life document resources; this kit is available for instant download, giving you the tools to navigate and deliver on any Service Operation goal.
